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ITIL - SLA Template IT Service Management Toolkit Vol. 1 2.0 This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.

Good set of resources to understand and help implement ITSM

Good template, worthwhile download... ...could use some examples, but I guess this is what the full version is for :)

You Rang is a service box tool which allows You Rang 2.4 You Rang is a service box tool which allows homeowners to gain access to Certified Contractors and Service Professionals who are members of the Building Association. The relationship between a Contractor and the association provides and added level of integrity to the proccess by creating an additional level of accountability for the service providers. Visit the builders association to find out about other service geared to leveling the playing

The IT Infrastructure Library (ITIL) is the ITIL v3 Service Management 1.0 The IT Infrastructure Library (ITIL) is the accepted approach to IT service management, it consists of a joined-up best practice framework. It covers IT best practice and the use of IT resources to deliver value and documents processes, functions and roles in IT Service Management (ITSM). This app provides a means to get a full overview from the full lifecycle and includes sections from all five books in the ITIL v3 series: Service Strategy -

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